Draft — details pending. The specific figures and timelines on this page are not yet confirmed by us and will be finalised before launch. Contact us for the current details.
Food products
Our products are food items made in small batches. For health and hygiene reasons we cannot accept returns of opened or partially used jars.
Problems with your order
If your order arrives damaged, incorrect or is not what you ordered, contact us within [X] days of delivery with your order ID and photos. [to be confirmed]
What happens next
We review every claim and, once confirmed, send a replacement or process a refund as appropriate.
Refunds
Approved refunds are returned to the original payment method within [X] business days. [to be confirmed]
How to reach us
Raise any return request through the contact page, quoting your order ID.
Questions about this policy? Contact us.